Coronavirus (COVID-19) Response Plan

Elphinstone Coronavirus (COVID-19) Response Plan

Friday March 20, 2020

We understand our valued customers and supply chain partners are working hard to ensure the health and wellbeing of their employees while maintaining the continuity of their business operations.  It has never been more important to work together to ensure the continued health and prosperity of our respective industries.

For this reason, we write to inform you of the precautions and business continuity measures Elphinstone Pty Ltd are putting in place to ensure we can respond promptly to your operational requirements.

Today Elphinstone Pty Ltd facilities are operating as normal while we continue to develop, test and implement robust Business Continuity and Pandemic Action Plans.  These Plans will ensure the continuity of production and services provided by Elphinstone under a number of different business interruption scenarios and will also provide for a much quicker recovery at the conclusion of this rapidly escalating health pandemic.

Precautions currently in place at Elphinstone include (but are not limited to) the cancellation of all international travel and non-essential domestic travel.  We have implemented the appropriate social distancing measures including the physical separation of office-based staff.  We are protecting our workplaces by restricting all non-essential visitors to our facilities and have significantly increased our personal and facility hygiene practices.  We are fortunate to be operating across several facilities, which has allowed us to split critical management and functional teams to ensure continuity in the event of a facility closure.  We are enforcing self-isolation periods if/as required and of course, we continue to increase the level of communication with our employees and external stakeholders.

In the event of further guidance from Federal and State Government authorities and where it is possible to do so, we are also ready to minimise disruption and ensure the continuity of operations should employees be required to work remotely. We will:

  • Continue to operate with no changes to facility phone numbers or email contact details.  In the event employees are required to work remotely, the mobile phone numbers of frontline customer and supplier response staff will be published (if not provided already).
  • Ensure all other functions including Sales and Marketing, Parts Sales, Product Support and Finance (creditor and debtor functions) continue with as few changes as possible.
  • Ensure Product Support personnel are available and ready to assist remotely in the event they cannot travel to the site in person.

Customers and Suppliers are encouraged to use our online, email and phone services to contact us directly or stay up to date with the latest business continuity information.

We will continue to provide updates as the COVID-19 situation evolves, as well as retesting our continuity and preparedness plans in order to best manage any impact on our global business community.

The Coronavirus (COVID-19) situation is developing rapidly and we feel a deep sense of responsibility to our employees, our customers and our suppliers to maintain a “business as usual” approach wherever possible.  What lies ahead is not something any of us have experienced before, but we will navigate it with the best interests of our people and industry at heart.

Please accept our sincere thanks in advance for your continued support.  If there is anything more specific Elphinstone can do to support your business during this time, please do not hesitate to let us know.

Kelly Elphinstone
Managing Director

Global Support

Global Support Network

All Elphinstone machines come with a 12 month Caterpillar and Elphinstone factory backed, unlimited hour warranty.  Elphinstone have dedicated sales, marketing and product support personnel that travel frequently throughout the world helping Cat dealers support their customers by conducting site visits, facilitating meetings, hosting training sessions, and providing specialised technical product support.

Unparalleled Global After Sales Support

Comprehensive After-Sales support:

  • Global Cat® Dealer Network parts and service
  • Dedicated Elphinstone field support technicians providing unprecedented level of technical support for both Customer and Dealer
  • Product Link enabling remote monitoring of machine operation data

Caterpillar® and Elphinstone factory backed warranty:

  • 12-Month Unlimited Hour Warranty.
  • Caterpillar® EPP (Extended Protection Plan) is available

Cat® aligned product literature:

  • Parts Books
  • Service and Maintenance Manuals
  • Assembly and Disassembly Manuals
  • Operator Guides
  • Training Modules

Global Support
Elphinstone Pty Ltd prides itself on providing sound and professional product support

Global Product Support