Product Support

Global Support Network

All Elphinstone machines come with a 12 month Caterpillar and Elphinstone factory backed, unlimited hour warranty.  Elphinstone have dedicated sales, marketing and product support personnel that travel frequently throughout the world helping Cat dealers support their customers by conducting site visits, facilitating meetings, hosting training sessions, and providing specialised technical product support.

Unparalleled Global After Sales Support

Comprehensive after sales support:

• Global Cat® Dealer Network parts and service
• Dedicated Elphinstone field support technicians providing unprecedented level of technical support for both Customer and Dealer
• Product Link enabling remote monitoring of machine operation data

Caterpillar® and Elphinstone factory backed warranty:

• 12 month unlimited hour warranty.
• Caterpillar® EPP (Extended Protection Plan) is available

Cat® aligned product literature:

• Parts books
• Service and Maintenance manuals
• Assembly and Disassembly manuals
• Operator guides
• Training modules