Elphinstone Secure Portal

Elphinstone Secure Portal

How to access the Elphinstone Secure Portal

After your request for access is approved, you will receive an invite from the portal. It should arrive in your inbox. If you do not receive your invite, check your junk mail in case it has been directed there. Follow these steps:

  • In the email, select ‘Register’ - you will be directed to the Elphinstone portal login page in your browser to create an account.
  • In the fields provided, enter your name, email address (may be pre-filled), password (password must be 12 characters and have a minimum of 1 number, 1 symbol, 1 uppercase letter, and 1 lowercase letter - eg. J@ckCitizen01) then repeat and confirm password.
  • Select ‘Register’

Verify Email Address

Return to your email application. You should have received a notification to verify your email address. Select ‘Verify Email Address’.

Six digit security code

After selecting verify email address, you will be directed back to the login page where you will be prompted to enter a security code.
Follow these steps:

  • Return to your email account. A notification will arrive displaying a 6 digit code.
  • Copy the code (Ctrl C), return to the login page and paste the code (Ctrl V) into the field provided.
  • Select ‘Continue’.

You now have access to Sales and Product Literature.

IMPORTANT: Now that your email address has been verified and your access is secure, you may return to the portal anytime within a 30 day period without being required to login or verify your account. However, should you decide to log out or your access times out after 30 days, you may have to verify your access via the 2 factor authentication process (email and security code).

You've logged out?

If you need to return after logging out, it's easy, simply follow these steps to regain access to the portal when required:

  • Visit this link portal.elphinstone.com or select the link in the top right hand corner of our website.
  • Enter your user name (it is your email address).
  • Enter your 12 character password.
  • Select ‘Continue’.
  • You will be prompted to enter the a security code.
  • Return to your email account. A notification will arrive displaying a 6 digit code - eg. 342398.
  • Copy the code (Ctrl C), return to the login page and paste the code (Ctrl V) into the field provided.
  • Select ‘Continue’.

Having difficulties?

If you need help or you are experiencing issues creating your account or logging in, please contact our portal support team.


Secure Portal Update

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We apologise for the inconvenience.
The Elphinstone Secure Portal is being updated!

We are presently rolling out an update to the Product Support Secure Portal.
We have experienced a number of unforeseen issues of which are presently being addressed.

Please accept our apologies for the inconvenience. You will be notified by email once access is available.
For more information please email portal@elphinstone.com

Thank you for your patience.

Product Support

Mal Watkinson, Elphinstone Pty Ltd

Mal Watkinson

Operations and Support Manager

Kendal McCreadie, Elphinstone Pty Ltd

Kendal McCreadie

Product Support Supervisor

Ryan Seaman, Elphinstone Pty Ltd

Ryan Seaman

Product Support Representative

Andrew Faber, Elphinstone Pty Ltd

Andrew Faber

Product Support Representative

Luke Skvaril, Elphinstone Pty Ltd

Luke Skvaril

Product Support Representative

Position Vacant

Product Support Supervisor


Worldwide Product Support

Customer-Centric Product Support

Elphinstone's highly trained field support technicians provide an unprecedented level of technical support for both the customer and dealer. Dealer feedback and the ‘Voice of Customer’ (VOC) are reviewed to ensure all products are accepted and meet the requirements of the global market.

Elphinstone’s dedicated sales, marketing and product support personnel travel the world working in agreement with the Caterpillar dealer network to support customers, conduct site visits, facilitate meetings and training sessions, and provide product support.

All products come with a 12-month Elphinstone factory-backed, unlimited-hour warranty. This has been critical for valued customer Jetcrete Oz, highlighting how Elphinstone prioritises the company’s needs.

“Elphinstone is always quick to respond to any issue, concern or query we may have"

- Jetcrete Oz Asset Manager, Andrew Purchase