The Elphinstone Story

From humble beginnings

Dale Elphinstone’s relationship with Caterpillar began in 1966 at the age of 15 as an apprentice with Victorian and Tasmanian Cat Dealer, William Adams. Following his trade qualification came employment as a Field Service Mechanic across Tasmanian and King Island mine sites, and for a period of two years, with Canadian Cat Dealer, Finning.

Since modifying Cat surface mining equipment to suit underground applications out of his Fathers shed on their Mooreville Road, Burnie farm in 1975, the Elphinstone name has been synonymous with underground mining.

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Management

Warren Young, Elphinstone Pty Ltd

Warren Young

Managing Director

Warren commenced his career with Dale B Elphinstone Pty Ltd (Underground Mining) in January 1989 as a cadet, combining on the job experience with Mechanical Engineering studies.

The company continued to expand globally as Warren worked extensively in research, development, and design, culminating in a Senior Management oversight role for several years prior to the sale of the business to Caterpillar Inc. in 2000.

Continuing with the Elphinstone Group, Warren was appointed the role of Managing Director at William Adams Caterpillar, combining considerable leadership experience and engineering knowledge in heavy equipment applications.

In February 2021, Warren was appointed Managing Director of Elphinstone Pty Ltd, overseeing the company’s product development, sales, and manufacturing activities. Warren holds several Elphinstone Group Directorships including the oversight of Phu Thai Cat, the Caterpillar Dealer in Vietnam.

Ben Sandow General Manager Elphinstone

Ben Sandow

General Manager

Ben holds tertiary qualifications in Engineering and Business Management and has over 20 years of experience in Operations Management, Project Management and Engineering across a range of industries. He has had broad experience with Lean methodologies, and the benefits these can bring to the wider business.

Ben joined Elphinstone in 2018 as General Manager of Operations, overseeing all operational aspects of the business.

Simeon Cooper Chief Financial Officer

Simeon Cooper

Chief Financial Officer

Simeon is a Chartered Accountant with a history working in Big 4 accounting, ASX listed and large private company’s Finance and Commercial environments.

Simeon started his first business at 16 and has had a passion for business and finance ever since. Born and raised in Tasmania, Simeon has lived across the state in Hobart, Launceston and Wynyard and has experience across various businesses, board roles and industries including mining and manufacturing.

Simeon joined Elphinstone in January 2020 and has since taken on the role of Chief Financial Officer & Business Services Manager overseeing the Finance & IT aspects of the business.

Tim Mitchell, Elphinstone Pty Ltd

Tim Mitchell

Global Sales & Marketing Manager

Tim holds a degree in Mechanical Engineering, and has over 20 years of experience in Senior Management, Project Management, Engineering and Business Development roles in the mobile mining equipment industry. Tim’s broad level of experience will bring benefits to many areas of the business and his international experience working in South America will assist Elphinstone in the development of our business in this mining rich region.

Tim joined Elphinstone in March 2019 as Global Sales and Marketing Manager, overseeing all sales and marketing aspects of the business.

Jason Whiteley, Elphinstone Pty Ltd

Jason Whiteley

Product Development Manager

Jason is a trade qualified Fitter & Machinist, with 30 years of experience. Since joining Elphinstone in 2009 as Product Manager, Jason has also fulfilled the role of NPI Manager.

In his former role as Surface Product Manager, Jason took the Railmax hi-rail vehicle from concept stage right through to production. He has played a key role in developing various surface and underground concepts into working prototype/test products.

Mal Watkinson, Elphinstone Pty Ltd

Mal Watkinson

Operations & Support Manager

Mal began his career in 1987 with the Caterpillar Dealer for Victoria and Tasmania, William Adams Pty Ltd. Over the last 30 years Mal has continued his strong association with Caterpillar and the Elphinstone Group, successfully holding roles in product health/support, product development, manufacturing, marketing and management.

Before returning to Elphinstone in June 2016, Mal was 50% owner and Managing Director of a private business that designed, manufactured and marketed underground service vehicles, which now continue to form part of the Elphinstone Underground Support Vehicle product line today. In 2017 Mal took on the role of Product Development and Operations Manager - Underground Support Vehicles, responsible for the development and manufacture of our range of underground support vehicles..

Scott Hilder, Elphinstone Pty Ltd

Scott Hilder

Facility Manager

Scott holds a Masters of Business and is a 6 Sigma Blackbelt.  He commenced with Dale B Elphinstone Pty Ltd in 1995 and continued with the company fulfilling various roles through the transition of ownership to Caterpillar.

In 2009 Scott commenced with Southern Prospect Pty Ltd joining a small team involved in servicing wind turbines in South Australia.  Scott joined Specialised Vehicle Solutions Pty Ltd (now part of Elphinstone Pty Ltd) manufacturing specialised underground mining machinery servicing both local and international mining companies for a period of approximately 2 years commencing in 2011.

Returning to Southern Prospect Pty Ltd (now part of Elphinstone Pty Ltd) as the General Manager Operations in 2013, Scott has focused on successfully implementing a continuous improvement culture within the manufacturing business to improve safety, quality and reduce non value added waste.


UG20M Underground Motor Grader

Elphinstone UG20M Motor Grader on its way to Mongolia

We’re proud of our engineering and manufacturing team who have worked around the clock to produce our first fit for purpose UG20M Motor Grader. The grader was custom built to the clients specifications and started its journey to Mongolia late September 2018. A symphony of LED cabin lights and assorted cabin features exemplify Elphinstones commitment to operator comfort and safety.

Elphinstone MTT Bus Unveilling

Elphinstone unveils first of 100 new MTT buses

Metro Tasmania’s first new bus rolls off the production line at Elphinstone’s Southern Prospect plant. The first of Metro Tasmania’s 100 new buses rolled out for its first showing on Thursday at Elphinstone’s Southern Prospect plant near Wynyard. The sleek vehicle, kitted out in Metro livery and surrounded by the engineers, was welcomed by Infrastructure Minister Jeremy Rockliff.

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Privacy Policy

01.Introduction

  • 1.1. Elphinstone Pty Ltd (Elphinstone) is committed to respecting and safeguarding the privacy of individuals and all personal information we collect and use.
  • 1.2. Elphinstone complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act) and all other applicable laws governing privacy.
  • 1.3.This Privacy Policy outlines how Elphinstone manages personal information that we collect, use or disclose. It also explains your rights to access and correct personal information or to make a complaint about our handling of personal information.

02.Type of Personal Information we collect

  • 2.1.Elphinstone collects personal information and, in some limited circumstances, sensitive information, about individuals who may include customers and prospective customers, employees of customers and prospective customers, consultants, suppliers, candidates for employment and employees.
  • 2.2.‘Personal information’ is any information or an opinion about an identified, or reasonably identifiable individual such as name, address, telephone number or email address.
  • 2.3.‘Sensitive information’ is a subset of personal information and includes information or an opinion about an individual’s: (a) race or ethnic origin; (b) political opinions, membership or association; (c) membership of a political organization; (d) religious beliefs or affiliations; (e) philosophical beliefs; (f) membership of a professional or trade association or trade union; (g) sexual orientation or practices; (h) criminal record; (i) health or genetic information; and (j) biometric information.
  • 2.4.The types of personal information Elphinstone may collect include your name, address, telephone number, job responsibilities, email address, qualifications, employment history, bank and superannuation account details, credit card details, drivers’ licence and other occupational license details, photographs, details of your usage of our website and consumer credit information (provided that the collection is expressly consented to and for a purpose relating to an application for consumer credit).
  • 2.5.Elphinstone aims to collect information only as reasonably necessary and some of the types of personal information listed above will not be relevant to your interaction with us. In addition, Elphinstone will seek to limit the amount of sensitive information we collect from you.
  • 2.6.If you provide us with personal information of any individual (other than yourself), you represent that you do so with that person’s consent. Further, you consent on behalf of that individual to our collection, use and disclosure of personal information in accordance with this Privacy Policy.

03.Why is personal information collected?

  • 3.1.As an overarching principle, Elphinstone collects personal information where we believe it is necessary to do so in order to effectively carry on our business activities. For example, the information may enable us to provide you with goods and services and to improve or personalise our services to meet your needs.

04.How is personal information collected?

  • 4.1.Personal information may be collected through your interactions and transactions with Elphinstone. Examples of this are when you place an order for goods or services, apply for credit from us, are a candidate for employment with us or an employee.
  • 4.2.We prefer to collect personal information from the person to whom the information corresponds unless it is unreasonable or impractical to do so. We may collect information from other sources such as online platforms, emails and other correspondence, credit providers or credit reporting bodies, regulatory bodies, government offices or publicly available sources.
  • 4.3.We will generally only collect sensitive information about you with your consent or if authorized by law. By providing us or a third party authorised by us with personal information and sensitive information, you consent to our collection and use of it for the purposes set out in this policy.

05.What are the consequences of not providing personal information to us?

  • 5.1.Wherever it is lawful and practicable to do so, you will have the option to not identify yourself when transacting with Elphinstone.
  • 5.2.In some circumstances, however, if you do not provide us with the personal information requested, it may affect our ability to continue our relationship with you. For example, we may be unable to provide you with goods or services.

06.How and why is the information used or disclosed?

  • 6.1.Personal information will be used or disclosed by us for the primary purpose for which it is collected, which in most cases is for the carrying on of our business activities. We may also use the personal information for a secondary purpose related to the primary purpose, for which you would reasonably expect us to use the collected information.
  • 6.2.Some other purposes for which we collect, hold, use or disclose personal information may also include to: (a) market or otherwise promote our business; (b) record details of incidents for insurance purposes; (c) disclose personal information or sensitive information (such as biometric information) to allow or facilitate the use of technology platforms by employees or otherwise in relation to your employment; (d) contact family if requested or required; (e) obtain professional advice; (f) manage your customer account or credit account, including assessing or approving applications for credit; or (g) comply with our obligations under applicable laws.
  • 6.3.If you will not permit us to share your personal information with third-party service providers as described above, we may sometimes be unable to provide certain goods or services to you or continue our relationship.
  • 6.4.Your personal information may also be used for direct marketing purposes. Please note that you may opt-out at any time from marketing communications, including targeted advertising messages, by following an ‘opt-out’ option provided in the relevant communication, or by contacting us by email, phone or post in accordance with section 14 below.
  • 6.5.We will not sell your personal information to any third party for their unrelated independent use. However, we may engage third party service providers to perform functions for us such as supplying goods for resale to our customers, mailing correspondence, delivering goods sold, providing IT services, undertaking external audits and carrying out market research. Sometimes it may be necessary for us to disclose your personal information to those third parties so they can perform their functions for us and we will disclose your personal information to them whenever required or permitted by law to do so. Where it is appropriate to do so, we will also rely on the related bodies corporate exemption in the Privacy Act and other applicable exemptions in the Privacy Act or in other legislation.

07.Job Applicants

  • 7.1.If you apply to work with us, we collect the details that you include in your application and during any interview process with us, as well as from your referees, our recruitment agencies and from public sources. We may also ask you to provide us with additional personal information (including as part of a criminal history check and medical testing, as required by our pre-employment screening policy).
  • 7.2. We may disclose your personal information to and/or collect your personal information from our related bodies corporate and our service providers to help us with the recruitment process.
  • 7.3. We will not use the above information for any purposes other than assessing and progressing (if applicable) your employment application.

08.Accuracy, access to and correction of personal information

  • 8.1. Elphinstone will take all reasonable steps to ensure the personal information collected, used or disclosed is accurate, complete and up to date. When providing us with personal information or updating your information it is your responsibility to supply the correct information and to inform us when your personal information changes. From time to time, we may contact you to check that your personal information is up to date.
  • 8.2. You are entitled to request access to, or correction of, your personal information that is held by us by contacting us directly. If you request access to your personal information, we will generally agree to provide it. We may decline to do so in the circumstances set out in the Australian Privacy Principles. If we decline your request for access to your personal information, we will provide our reasons to you.
  • 8.3. Employee records typically fall outside of the disclosure requirements of the Privacy Act. If you are or were an employee of Elphinstone, we will generally provide you with access to information that you have provided to us, unless it is impractical to do so. If we decline your request for access to your personal information, we will provide our reasons to you.

09.How personal information is kept secure

  • 9.1.Elphinstone will take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure. This includes appropriate physical and electronic security technology, settings and applications and by conducting appropriate staff training.
  • 9.2. If your personal information is no longer required, we will take steps to permanently destroy or de-identify the information.
  • 9.3. If a privacy breach is apparent, all efforts will be made to contain the breach, evaluate the risks associated with the breach and prevent future breaches. Where a data breach occurs and serious harm to affected individuals is likely, we will notify those individuals and the Office of the Australia Information Commissioner in accordance with our obligations.

10.Overseas disclosure

  • 10.1.Elphinstone may disclose personal information to overseas recipients in order to provide its services and products and for administrative and other business management services. The countries in which those third parties are located will depend on the circumstances but typically will include the United States of America and Singapore.
  • 10.2.Before disclosing any personal information to an overseas recipient, Elphinstone takes reasonable steps in the circumstances to ensure that the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy protection scheme. In all cases, we aim to ensure that we deal only with businesses that value privacy and data in the same way that we do.
  • 10.3.By providing us with your consent to collect, use, disclose and hold your personal information in accordance with this Privacy Policy, you acknowledge that we will no longer be required to take reasonable steps to ensure an overseas recipient’s compliance with the Privacy Act and we will not be liable to you for any breach of Australian privacy law by an overseas recipient. Your consent to us disclosing your personal information to overseas recipients is given on this basis.

11.Dealing with personal information on Elphinstone’s website

  • 11.1.Some personal information is automatically received and sometimes collected from you when you visit our website. Elphinstone and the host of the website (Site Host) receive and may collect the name of the domain from which you access the internet, the internet protocol address of the computer you are using, the browser software you use and your operating system, the date and time you access the website, the geographic location from which you access the website and the internet address of the website from which you link directly to our website. Elphinstone or the Site Host may use this information to monitor the use of the website. All the information automatically captured provides the Site Host and us with the ability to enhance the experience of our customers and to determine aggregate information about our user base and their usage patterns.
  • 11.2.When you click on links and banners on the Elphinstone website that take you to third party websites, you will be subject to that third party’s privacy policy. While Elphinstone supports the protection of privacy on the internet, we cannot be held responsible for the actions of any third parties and the consequences of you accessing their websites. We encourage you to read the posted privacy policy of any and every site you visit, whether you are linking from our website or browsing on your own.
  • 11.3.Elphinstone and the Site Host use data collection devices such as “cookies” to deliver customised visitor experiences and to analyse website user metrics. A “cookie” is a small file placed on your hard drive that assists us in providing our services. You may also encounter cookies or other data collection devices placed by third parties. We do not control the use of cookies by third parties.
  • 11.4.In general, you can browse our website without revealing any personal information other than information automatically collected. However, once you register and login or otherwise provide more specific personal information, you are no longer anonymous to Elphinstone and the Site Host. During registration, you may give Elphinstone or the Site Host general identity information about yourself (eg. your name, company name, business address, business telephone number or business email address) and more detailed information for specific purposes (eg. special interest in products or industries, or your job responsibilities). As you browse our site, Elphinstone and the Site Host may collect certain information about how you use the site regardless of any registration.
  • 11.5.Elphinstone and the Site Host use the information collected and do internal research on our users’ demographics, interests and behaviours to better understand and serve our customers. We also capture metrics on the number of visitors to the website to assist in determining our server capacity needs.

12.Complaints

  • 12.1.You are entitled to make a complaint about the handling of your personal information or a breach of the Australian Privacy Principles by contacting Elphinstone in accordance with section 14 below. All complaints will be treated seriously, confidentially and promptly. After your complaint has been made, Elphinstone will commence an investigation into your complaint. You will be informed of the status and outcome of your complaint.
  • 12.2.If you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

13.Application of this policy

  • 13.1This policy applies to all situations in which Elphinstone collects personal information. When you do business with us, subscribe to one of our services, work for us or otherwise provide your personal information to us, you consent to us using your personal information in the manner described in this policy.

14.Contacting us

You can contact Elphinstone about your personal information in any of the following ways:

Email: info@elphinstone.com
Phone: +61 3 6442 7777
Postal:

The Managing Director
Elphinstone Pty Ltd
2 Ormsby Street
Burnie TAS 7320

15.Changing the Privacy Policy

  •    Elphinstone reserves the right to amend this policy at any time without notice. If we update or change this policy, the amended privacy policy will be posted on our website.

    Updated: September 2022