Customer-Centric Product Support
Elphinstone's highly trained field support technicians provide an unprecedented level of technical support for both the customer and dealer. Dealer feedback and the ‘Voice of Customer’ (VOC) are reviewed to ensure all products are accepted and meet the requirements of the global market.
Elphinstone’s dedicated sales, marketing and product support personnel travel the world working in agreement with the Caterpillar dealer network to support customers, conduct site visits, facilitate meetings and training sessions, and provide product support.
All products come with a 12-month Elphinstone factory-backed, unlimited-hour warranty. This has been critical for valued customer Jetcrete Oz, highlighting how Elphinstone prioritises the company’s needs.
“Elphinstone is always quick to respond to any issue, concern or query we may have"
- Jetcrete Oz Asset Manager, Andrew Purchase